Information we collect
We may collect contact details, company information, demo requests, workflow requirements, call metadata, transcripts, summaries, form submissions, and records created by configured business integrations.
Last updated: July 3, 2026
How we use information
We use information to respond to inquiries, configure AI voice agents, route calls, create business records, send confirmations, improve workflows, provide support, prevent misuse, and maintain service reliability.
Call and message data
Depending on the configured workflow, VoxaDesk may process phone numbers, caller names, order details, appointment details, lead notes, support case details, OTP status, SMS or WhatsApp delivery status, and call outcomes.
Integrations
When a customer connects systems such as CRM, calendar, helpdesk, spreadsheet, messaging, or order-management tools, VoxaDesk uses approved access only for the configured workflow and requested business action.
Service providers
We may use trusted infrastructure, telephony, AI, messaging, hosting, analytics, and database providers to operate VoxaDesk. These providers process information only as needed to deliver the service.
Security
We design workflows with scoped credentials, access controls, secret management, auditability, and least-privilege practices. No internet service can be guaranteed perfectly secure, but we take reasonable safeguards seriously.
Retention and deletion
Operational records are retained only as long as needed for the service, legal, security, accounting, or customer support purposes. Customers may request review, export, correction, or deletion of applicable records.
Your choices
You may contact us to update inquiry information, request deletion of demo submissions, discuss data-processing requirements, or define customer-specific retention and access rules for production workflows.
For privacy questions, contact us through the contact page.